Refund policy

Return Policy

We have a 7-day return policy - you have 7 days after receiving your item to request a return.

Eligibility

To be eligible for a return, your item must be:

• In the same condition you received it - unworn and unused
• With tags attached
• In its original packaging, including any authenticity card or dust bag

How to Start a Return

Contact us at support@emporiumcollecstudio.com with your order number to start the process. Once your return is accepted, we'll email you a prepaid return shipping label along with instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted.

Returns should be shipped to: Emporium Collec Studio 8865 Commodity Cir, Ste 14-103 #1205 Orlando, FL 32819

You can always reach out with return questions at support@emporiumcollecstudio.com.

Return shipping is customer-paid unless the item arrived damaged, defective, or incorrect. Rather than charging you separately, the cost of the label is deducted directly from your refund total once your return is processed - you don't need to pay anything upfront.

Damages and issues
Please inspect your order as soon as it arrives. If an item is defective, damaged, or not what you ordered, contact us within 48 hours with photos so we can evaluate the issue and make it right with a free replacement or refund.

Exceptions / non-returnable items 

The following can't be returned:

• Engraved, personalized, or made-to-order pieces
• Earrings, for hygiene reasons (unless defective)
• Gift cards
• Items marked Final Sale

Refunds

Refunds are paid back to your original payment method. They are only issued after we've received and inspected the item - never before.

What you get back depends on the condition of the item:

 

We photograph and inspect every return on arrival, so this is applied consistently.

Timing: Once approved, refunds are issued within 10 business days. Your bank or card issuer may take a few extra days to post it on their end. If more than 15 business days have passed since approval and you still don't see it, contact us at support@emporiumcollecstudio.com.

Exchanges

Exchanges follow the same 7-day window as returns - your exchange request must be made within 7 days of receiving your item. Exchanges are handled as store credit, not a cash refund. The 10% restocking fee does not apply to exchanges - it's only charged on cash refunds. Here's exactly how it works:

1. Request the exchange by emailing support@emporiumcollecstudio.com with your order number and what you'd like instead.

 

2. Ship the original item back to us 

 

3. As soon as tracking confirms it's shipped - before it even arrives - we issue you store credit for the item's full price, with no restocking fee deducted. You don't have to wait for us to receive or inspect it first.

 

4. Use that credit immediately to place your new order.

 

5. When the returned item arrives, we inspect it using the same condition table above. If it comes back in worse condition than "unworn, tags attached, original packaging," we'll charge the difference between the credit you were given and the credit you actually qualify for to the payment method on file for your new order.

Return shipping for exchanges follows the same rule as any return: customer-paid, unless the original item was damaged, defective, or incorrect. The label is emailed to you the same way, and its cost is deducted from the store credit issued in step 3.

If you're not sure what you want yet, just say so in your exchange request, and we'll help you land on the right piece before any credit is issued.

 

Chargebacks: Customers to contact support first - filing a dispute without trying to resolve it directly may affect eligibility for future orders.