Shipping policy
Processing Time
Orders are processed within [1–3] business days of purchase. Made-to-order, engraved, or personalized pieces may take [5–10] business days to produce before they ship - this timeline is noted on the product page for any piece it applies to. Orders placed on weekends or holidays are processed the next business day.
Shipping Rates & Delivery Estimates
| Method | Estimated delivery | Cost |
|---|---|---|
| Standard (US) | [3–7] business days | Free — always, no minimum |
Standard shipping is free on every US order, with no minimum purchase required.
We currently ship within the United States only. International orders can't be placed at this time.
Delivery estimates begin after processing time, not from the moment you place your order. These are carrier estimates, not guarantees — weather, customs, and carrier delays are outside our control.
Order Tracking
You'll receive a shipping confirmation email with a tracking number once your order ships. If you haven't received tracking within [3] business days of the processing window above, contact us at support@emporiumcollecstudio.com.
Address Accuracy
Customers are responsible for entering the correct shipping address at checkout. We are not able to redirect a package once it has shipped. Packages returned to us due to an incorrect or incomplete address will be reshipped at the customer's cost, or refunded minus original shipping costs and a 10% restocking fee.
Lost, Stolen, or Delayed Packages
Once a package is marked "delivered" by the carrier, it is no longer our responsibility - for high-value items, we recommend requiring a signature (see below) to reduce this risk. If your tracking shows no movement for [7] days, or shows delivered but you never received it, contact us within [7] days of the delivery date so we can file a claim with the carrier. We're not able to investigate claims reported after this window.
Signature & Insurance
Orders over [$300] require an adult signature on delivery and are automatically insured for the full order value. This can't be waived, even if you won't be home - the carrier will hold the package for pickup or redelivery instead of leaving it unattended.